Customer Service

The CPAP Shop values its customers and is dedicated to bringing you a convenient, reliable and secure shopping experience for all your Sleep Apnea needs.

Privacy Policy:

We value our customers privacy and the information you provide while shopping with us. We adhere to a strict policy of protecting our clients and the unauthorized use of their information. Under no circumstances will our clients names or email addresses be sold or rented to any outside parties without authorization.

Safe Shopping Guarantee:

We provide our customers with a safe and secure site which is protected by encryption.  All personal information is encrypted before it is sent to prevent unauthorized use. The lock on the screen insures you of this fact. If it is more comfortable to order by phone, please contact us at 856-767-3600 or 866-414-9700 or send us an email and we will follow up with you immediately.

Order Information:

All services are performed by Agile Medical independent of the manufacturer.

All information in the shipping and credit card areas must be filled out completely. Orders will not be shipped until your credit card has been processed or bank check/money order has been received. Please call if you are going to order with a bank check/money order. Free shipping on orders over $100 will be sent USPS ground(standard shipping) only.

Shipping Information:

All domestic orders will be shipped USPS ground unless otherwise specified. Please indicate within the shipping screen if you wished to have your order shipped overnight or 2nd day air. All international customer orders will be shipped USPS unless an alternative is requested. Please contact us for shipping rate estimate or enter your personal information at www.usps.com. Shipping charges will not be reimbursed for international customers who refuse a shipment. It is the responsibility of international customers to understand all duties, fees and taxes that might occur in customs before placing an order. Arrival time is approximately 4-7 days for domestic and 7 days for international orders. Backordered items will be shipped as soon as inventory comes available which will delay receipt. Please view the USPS tracking assistance provided here to view the status of your order. If you are uncertain, please call or email us.

Currency Information:

All prices are quoted in US dollars. Use the currency converter to determine your currency's pricing.

www.x-rates.com/calculator.html

Warranty/Return Policy:

All CPAP products are new and direct from the manufacturer. We DO NOT sell used or refurbished equipment. CPAP machines are covered on all parts and labor for 2 years by the manufacturer. CPAP masks are covered for 90 days against manufacturer's defects. Any damage caused by the consumer is not covered and therefore non-returnable. FDA regulations state that any nasal interface product taken out of its original packaging is no longer returnable due to cross-contamination. If the product is defective, within the warranty period and you have the original packing, contact us and we will provide you with a return authorization number and a new product. Non-defective and unopened products must be returned within 30 days in order to receive credit. After 30 days, products can only be returned at the owners expense and will not be credited. A 20% restocking fee will be charged on all returned items.

We accept Visa, MasterCard and American Express.

PLEASE NOTE: All CPAP machines listed here require a physician's prescription. Prescriptions for CPAP, BLPAP and Auto-Titrating machines must state the pressure at which the machine is to be set. Prescriptions may be faxed by the patient or the patient's physician to The CPAP Shop at 856-767-7151.

Please email questions concerning customer service to customersupport@thecpapshop.com