Popular Questions

Can I return a CPAP machine?

In general, once a CPAP machine has been open and used, it is non-returnable. However, select CPAP machines offer a 15-night risk-free trial. If you are unhappy with your machine within the first 15 nights of use, you can send it back to The CPAP Shop for a refund, less return shipping expenses.

How do you ship and what are your shipping costs?

All domestic orders for CPAP/BiPAP machines will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified. Read our Shipping Policy for more details.

When should I replace CPAP machine parts?

CPAP equipment should be cleaned and maintained regularly. Using dirty or damaged equipment can lower the quality of your CPAP therapy and may even lead to worsened symptoms or illness. If parts become damaged or too dirty to use, it is time to replace them. Here’s a breakdown of when you should consider replacing CPAP supplies and parts.

Does insurance cover for CPAP machine parts?

The CPAP Shop does not submit any claims to insurance. However, customers may submit claims to insurance providers for reimbursement on CPAP machine parts. We can provide an itemized purchase order as well as list of applicable insurance codes. Here's some food for thought as to whether to use insurance vs cash pay for replacement machine parts.

Is there any schedule for changing CPAP machine parts?

For best results, consult your user manual for the manufacturer recommended cleaning and replacement schedule for your parts. As a general guideline, follow the schedule below: Masks and mask cushions: every 3 months Mask headgear: every 6 months CPAP tubing: every 6 months Humidifier water chamber: every 6 months Fine filters: every month Foam filters: every 3-6 months

Where can I get reliable information on sleep apnea?

The National Institutes of Health. The mission of this institute is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce the burdens of illness and disability. Additionally, we have some very informative and up to date information articles and blogs in the upper right hand corner of the home page.

Nasal or full face mask: which one is better for me?

Using the right mask is essential to the success of your treatment. You will need a mask this is comfortable and fits properly. It should form a good seal on your face so that air doesn’t leak as this would be uncomfortable and make your therapy less effective. A nasal mask which covers just the nose is the most common. However, some people breath through their mouth when they sleep. In this case, a full face mask that covers both the nose and mouth is the best option. Nasal pillows, 2 small oval shaped cushions that are inserted into the nose, are now becoming more popular. This type of Nasal mask offers a clear field of vision. Another option would be a nasal mask and chinstrap. This will prevent the jaw from opening during sleep and still provide for effective therapy.

My CPAP machine is five years old. Should I get a new one?

Manufacturers create new and more effective CPAP models each year. There isn’t any need to replace your CPAP unit because it is 5 years old but a malfunction could be dangerous. Has your unit been inspected yearly and are the pressure settings are accurate? Filters should be changed regularly. Ask the CPAP Shop what new features are available in order for you to continue using CPAP with greater comfort and convenience.

When I wake up in the morning I see strap marks on my face. Is that a problem?

If the marks resolve quickly after awakening, then it’s not really an issue. If however, the marks progress toward pressure sores, then your mask is to tight. Remember, a tight fit is not necessarily a proper fit. A common error is to pull the headgear straps very tight. Newer masks are made of thinner, softer material which allows the mask to respond to body heat, thereby negating the need for pressure to ensure a leak free fit. Also, if you have persistent issues with masks, a zinc-oxide based adhesive tape on the sensitive areas may help alleviate the problem.

I have obstructive sleep apnea and I need to buy a BiPAP machine. What should I do?

The first thing which needs to be done is to get a written prescription for the BiPAP and its settings. Unless it is an Auto BiPAP, a IPAP and EPAP setting will be required. We suggest contacting us to determine different features and functionality for each BiPAP machine and mask. We can be reached via email at contact@thecpapshop.com or by phone at 866-414-9700.

Last night was my first night wearing the CPAP mask. It was very uncomfortable. What can I do?

A common error is to secure the mask too tightly. While you are laying in bed, lay the mask on your face. Connect the headgear so the mask is snug but not tight. If you have a problem with leaking, the mask size could be the issue. There are many designs of masks, with different features intended to make the CPAP experience as comfortable and effective as possible. If the mask does not fit well, and is not comfortable, a person is less likely to be compliant. It is crucial to find a mask that is comfortable. We are always available to consult with you on different types and styles of masks.

I’ve had my CPAP machine 3 weeks and continue to sneeze all day. What may be causing this?

Perhaps your having an allergic reaction to the cleaner your using. If you are using humidity, try using distilled water. If neither of these help, perhaps your allergic to the material in CPAP mask. If the problem continues, please consult with us at contact@thecpapshop.com for further assistance.

I’ve heard there are great new masks and headgear on the market. Should I try them out?

Only if you’re having trouble with your current mask or headgear. Getting the proper fit is crucial in CPAP. A good fitting mask does not leak around the edges, doesn’t leave pressure marks or cause pressure sores. Many of the newer CPAP masks available are made from softer, more pliable materials which provide a more comfortable fit with fewer leaks. Contact us at The CPAP Shop to understand the options available to you.

How do I know if I need a full face mask?

Here is a checklist to determine if a full face mask is right for you. • Do you often wake up with a dry mouth and/or throat? • Do you tend to breathe through your mouth rather than your nose? • Do you suffer from allergies? • Do you have a blocked nose or congestion at certain times of the year? • Have you ever had a broken nose? • Have you ever had nasal surgery? • Do you have a deviated septum(wall dividing nasal cavities leans towards one side)? • If you are already using therapy with a nasal mask: Are you continuing to snore even when using therapy? • Do you use a chinstrap? If you can answer “yes” to one or more of these questions, you will probably experience loss of air from your mouth during treatment. This can be uncomfortable and also prevent you from receiving all the benefits of therapy. Many people will need to use a full face mask all of the time but others may find they only need it from time to time-for example, during certan seasons or when they have a cold.

CPAP is irritating my nose. Can you provide me with some information on this?

The cool dry air of treatment can cause a runny nose and sneezing. If that condition doesn’t change, you should consider using a heated humidifier which will help by adding warmth and moisture to the air.

Is teeth grinding a symptom of sleep apnea?

Yes, teeth grinding can be a symptom of obstructive sleep apnea. Waking up with tight jaw muscles or sensitive teeth can be a sign of grinding or clenching your teeth at night. Many health issues are linked to teeth grinding but one of the most serious is obstructive sleep apnea. OSA occurs when throat muscles block the airway and cause periods of interrupted breathing.

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