Frequently asked questions

Popular Questions

Can I return a CPAP machine?

All CPAP machines (except for final sale items) are eligible for a one-time return within 75 days of original purchase. Machines must be returned in original packaging, undamaged, and unused. Please review the 75-Night Return Policy for additional details.
How do you ship and what are your shipping costs?

All domestic orders for CPAP/BiPAP machines will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified. Read our Shipping Policy for more details.
When should I replace CPAP machine parts?

CPAP equipment should be cleaned and maintained regularly. Here's a breakdown of when you should consider replacing CPAP supplies and part.

Masks and mask cushions: every 3 months
Mask headgear: every 6 months
CPAP tubing: every 6 months
Humidifier water chamber: every 6 months
Fine filters: every month
Foam filters: every 3-6 months
Does insurance cover for CPAP machine parts?

The CPAP Shop does not submit any claims to insurance. However, customers may submit claims to insurance providers for reimbursement on CPAP machine parts. We can provide an itemized purchase order as well as list of applicable insurance codes. Here's some food for thought as to whether to use insurance vs cash pay for replacement machine parts.
Is there any schedule for changing CPAP machine parts?

For best results, consult your user manual for the manufacturer recommended cleaning and replacement schedule for your parts. As a general guideline, follow the schedule below:

Masks and mask cushions: every 3 months
Mask headgear: every 6 months
CPAP tubing: every 6 months
Humidifier water chamber: every 6 months
Fine filters: every month
Foam filters: every 3-6 months
How do I unsubscribe from emails?

To unsubscribe from emails, click the 'unsubscribe' link located in the footer of the email.
Where can I get reliable information on sleep apnea?

The National Institutes of Health. The mission of this institute is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce the burdens of illness and disability. Additionally, we have some very informative and up to date information articles and blogs in the upper right hand corner of the home page.
Nasal or full face mask: which one is better for me?

Using the right mask is essential to the success of your treatment. You will need a mask this is comfortable and fits properly. It should form a good seal on your face so that air doesn’t leak as this would be uncomfortable and make your therapy less effective. A nasal mask which covers just the nose is the most common. However, some people breath through their mouth when they sleep. In this case, a full face mask that covers both the nose and mouth is the best option. Nasal pillows, 2 small oval shaped cushions that are inserted into the nose, are now becoming more popular. This type of Nasal mask offers a clear field of vision. Another option would be a nasal mask and chinstrap. This will prevent the jaw from opening during sleep and still provide for effective therapy.
My CPAP machine is five years old. Should I get a new one?

Manufacturers create new and more effective CPAP models each year. There isn’t any need to replace your CPAP unit because it is 5 years old but a malfunction could be dangerous. Has your unit been inspected yearly and are the pressure settings are accurate? Filters should be changed regularly. Ask the CPAP Shop what new features are available in order for you to continue using CPAP with greater comfort and convenience.
When I wake up in the morning I see strap marks on my face. Is that a problem?

If the marks resolve quickly after awakening, then it’s not really an issue. If however, the marks progress toward pressure sores, then your mask is to tight. Remember, a tight fit is not necessarily a proper fit. A common error is to pull the headgear straps very tight. Newer masks are made of thinner, softer material which allows the mask to respond to body heat, thereby negating the need for pressure to ensure a leak free fit. Also, if you have persistent issues with masks, a zinc-oxide based adhesive tape on the sensitive areas may help alleviate the problem.

Automatic CPAP Machines

What is APAP?

APAP stands for automatic positive airway pressure. Unlike a standard CPAP machine, APAP machines are designed to automatically adjust the air pressure they deliver based on the user's needs. Learn more about whether an APAP can fit your needs.

Does insurance pay for auto CPAP?

The CPAP Shop does not work directly with any insurance companies. This allows us to provide cost-effective solutions directly to our customers. However, CPAP equipment and supplies may qualify for reimbursement. Here's a look at how high deductible insurance plans can impact pricing. Please contact your insurance providers directly for information on reimbursement. We can provide an itemized receipt as well as corresponding insurance codes.

What is the difference between standard and auto CPAP?

Standard CPAP is commonly referred to as fixed pressure CPAP. This means that the machine is only set to one air pressure throughout the night. This pressure is determined to be the minimum amount of pressure needed to keep an individual's airway open throughout the night. Auto CPAP delivers air by automatically adjusting the pressure, based on the individual's needs. The machine's sensors detect changes in breathing and provide the user with more or less pressure accordingly. This ensures that no matter what (weight loss, weight gain, changes in sleep position, etc.), the individual is always getting the minimum amount of pressure needed, resulting in fewer apnea events.

How does auto CPAP work?

APAP machines provide a constant flow of air pressure between a minimum set point and a maximum set point. The air pressure automatically adjusts to the user's needs by using breathing sensors to determine if more or less air pressure is needed. Read more on how an APAP works.

What is the best APAP machine?

The CPAP Shop sells a wide variety of CPAP and APAP machines to effectively manage sleep apnea treatment. The best machine is the one that allows users to get the most accurate therapy, while still maintaining a level of comfort that will keep them compliant with their treatment. Here's our review of the best machines available today. Our customer care team can help you find the machine that best suits your needs. Give us a call at 866.414.9700 or send us an email at questions@thecpapshop.com.

Is APAP better than CPAP?

APAP can sometimes provide a more accurate therapy than CPAP, as the air pressure provided can change based on the user's needs. This can result in fewer apnea events per night. Here's a breakdown of some of the benefits of using an auto-adjusting CPAP machine. Your physician can help you determine which therapy is best for your needs. Our customer care team can then help you find a machine that fits your budget and needs. Give us a call at 866.414.9700.

Standard CPAP Machines

What is a CPAP Machine?

CPAP stands for continuous positive airway pressure. After a diagnosis of sleep apnea, the easiest and most effective treatment is sleep therapy. A CPAP is the most commonly used machine to help people breathe easily throughout the night. It works by delivering a constant flow of pressurized air to your airways, thereby preventing the throat from collapsing when you inhale. As a result, you sleep comfortably without waking up and gasping during sleep.

What are the Benefits of CPAP Therapy?

CPAP treatment keeps the airway open and avoids shortness of breath during the night by delivering a steady flow of pressurized air. Therefore, breathing becomes stabilized, and the quality of sleep improves.

A good night's sleep is vital for your ability to function and feel well. Sleep helps protect your mental and physical health. It leaves you energized and helps you remember, react, and focus as needed. And it greatly improves your quality of life. Left untreated, sleep apnea is associated with high blood pressure, heart disease, and an increased risk of death due to heart attack or stroke.

How Does a CPAP Machine Work?

In short, a CPAP machine takes in room air through a filter, and pressurizes it according to your individual needs. Then, it delivers the air to you via a tube and mask.

The first step is choosing the right machine. Features to consider include sound levels, ramp features, and Bluetooth compatibility for data collection and analysis. The unit then begins by taking room air, not oxygen, and passing it through a filter to screen out impurities. It is then pressurized according to your physician's recommended settings or a range if using an auto CPAP machine. Machines deliver pressure between 4 centimeters of water pressure (CWP) to 25 CWP. To avoid dry mouths, throats, and nasal cavities, the air is usually pushed through a heated humidifier to produce moisture in the air. The CPAP mask then receives the humid air through a tube.

Auto CPAP machines have a feature that measures the resistance on a breath-by-breath basis to detect a collapse in the airway. When an apnea episode is detected, the machine increases the pressure as needed to resolve the apnea. Similarly, if pressure is not needed, the device will lower the range.

How Do You Pick the Best CPAP Machine for You?

There are several types of machines. Standard CPAP machines deliver a fixed pressure throughout the night. Minimal pressure is required to keep the airway open which can be automatically adjusted by the auto CPAP devices. Travel CPAP machines are small and light, making them ideal for delivering sleep apnea treatment while traveling on the road. Finally, Bi-PAP machines provide two different inhalation and exhalation pressures. Your doctor will suggest the best equipment to use and the pressure settings that will be right for you. Auto CPAPs do not require a fixed pressure setting.

How Long Will it Take to Receive my Machine?

If you place your order by 3:30 pm Monday-Friday and supply us with your prescription, we aim to ship the same day! We believe that getting your CPAP items delivered quickly is very important. And we stock nearly everything we sell. You can almost always expect your order within 1-5 business days anywhere in the United States and within 6-10 business days for international delivery. In addition, we offer faster shipping options for every item including UPS next-day and 2-day air delivery.

Can I Call You if I Need Help After Purchasing My CPAP Machine?

Yes! We are committed to you and your long-term success with sleep therapy. Our knowledgeable team is here to answer any of your questions, troubleshoot problems, or offer advice as you need. To reach us, you can send us an email, give us a call, chat with us online, or visit us in-person at our retail store. Our customer service team is available Monday-Friday from 9:00 am to 5:30 pm and on Saturday from 10:30 am to 3:00 pm.

Do You Need a Prescription to Buy CPAP Machines Online?

With our online lowest price match assurance, you can shop with confidence knowing that you are getting the best deal. We will refund the difference if you find the same CPAP mask at a cheaper price from an authorized online reseller within 14 days of purchase. If you find the same product at a cheaper price at an authorized online reseller, call for a price match at 866.414.9700.

How Much is a CPAP Machine and Will Insurance Cover?

The average price for a CPAP machine ranges from $500 to $3000 depending on the type of machine you purchase. Fixed pressure, auto-adjusting, and BiPAP machines all vary in price. On average, new machines cost around $850. Users also have the option of adding in a humidifier, which we recommend for a more comfortable experience. All our machines come with a 2-year warranty. Some machines, such as the Philips Respironics DreamStation Auto, offer the opportunity to extend to a 5-year warranty. At The CPAP Shop, we do not accept insurance but we do provide an itemized receipt with corresponding insurance codes to submit for reimbursement. Here's a recent article on the pros and cons of purchasing CPAP therapy via insurance.

Do You Have Any Customer Resources to Help Get Started on CPAP Therapy?

At The CPAP Shop, our customer's long-term success with sleep therapy is our top priority. We have created an extensive video library and blog library, including a wealth of tips, expert commentary, product-specific how-to guides, and the latest research.

Here are a few must-reads to get you started:

  1. CPAP machines FAQs answered by real users
  2. How to protect your CPAP machine data
  3. Setting up your CPAP machine and getting started on therapy

And, as always, our knowledgeable staff is only an email or call away and happy to offer recommendations based on your specific needs.

Is There Any Side Effect Using a CPAP Machine?

Initially, some people do find it challenging to fall asleep during CPAP therapy. The goal is to use the CPAP machine long enough to gain the benefits from a sound sleep. Additional negative reactions include discomfort, dry mouth, throat, and nasal passages, marks from the mask being too tight, claustrophobia, and more. On the other hand, the health benefits of CPAP therapy can exceed the drawbacks. At The CPAP Shop, we offer many tips to promote adherence including how to pick the right mask and the benefits of CPAP humidification. Our knowledgeable staff can also support you with problems and provide advice on choosing the best equipment. We can be reached at 866.414.9700.

What is Sleep Coaching?

At The CPAP Shop, we are committed to long-term success with CPAP therapy. As a result, we have partnered with Philips Respironics to connect our customers with experts who can offer advice and troubleshoot problems as you they get adjusted to using their Philips DreamStation and DreamStation Go travel CPAP machines. With this optional premier sleep coaching service, users will receive two phone calls from a sleep coach to assist with any technical questions that stem from initial use. The subject matter covers the setup of the machine, menu applications, humidification, functionality, problems regarding CPAP masks, heated tubing, and the DreamMapper app.

BIPAP Machines

Can I change the pressure setting of my BiPAP machine myself?

No, you should not change the pressure settings on your PAP machine on your own. These settings are prescribed to ensure you get appropriate, accurate therapy for your sleep apnea. Ask your doctor or purchaseSleep Care Online's SimpleRx for an updated prescription with the new settings. Once you have the updated prescription, contact us and we will be glad to help.

How should I choose a BiPAP machine?

Our website has all the necessary details required for you to choose a suitable BiPAP machine. If you have been prescribed BiPAP therapy by a physician, then you will be able to choose the appropriate machine easily. If you need assistance, our customer care team is always available at 866.414.9700.

How do I prevent excessive gas and abdominal bloating while using a BiPAP?

Excess gas and abdominal bloating are common complaints among some BiPAP users. This happens when air is inadvertently swallowed while using the BiPAP machine. To get rid of the gas and bloating, simply elevate the level of your head prior to falling asleep. If the problem still persists, consult your physician for advice.

How often should I clean a BiPAP machine's tubes and hoses?

You should clean your BiPAP machine's hoses and tubing once a week with a solution of mild liquid dish soap and distilled water. Let them air dry completely after rinsing thoroughly.

Are BiPAP Machines Louder?

BiPAP machines are not much louder than CPAP machines and typically produce 26 to 33 decibels of sound on average. If you find your BiPAP machine to be too noisy then check for air leakage of your CPAP mask or CPAP tubing.

BiPAP Vs CPAP Machine - Which Is Better?

The key difference between a BiPAP machine and CPAP machine lies in the type of pressure the machine delivers. BiPAP machines deliver pressure during both the patient's inhale and exhale. Unlike BiPAP, CPAP machines deliver constant airway pressure during the inhale.

Is A BiPAP Better Than A CPAP?

The majority of patients find the BiPAP to be more convenient in comparison to the single-pressure CPAP machine. BiPAP machines can also be considered if you are in need of breathing assistance. Doctors suggest the use of BiPAP machines for those who suffer from congestive heart failure and various other serious diseases affecting the heart and lungs.

How To Clean A BiPAP Machine

BiPAP machines should be cleaned by disassembling and washing the parts of the machine that can be exposed to water. You can use warm water with a soft cloth and gently wipe the surface of the BiPAP machine for the removal of excessive dirt or dust.

Is A BiPAP A Ventilator?

Yes, the BiPAP machines fall under the category of ventilators, i.e.used to treat those conditions which affect your breathing.

Does BiPAP Increase Oxygen Levels?

Yes, the BiPAP machines boost the oxygen levels and normalizes the carbon dioxide levels of your body. This can be important for those suffering from breathing problems like COPD.

Does BiPAP Help Respiratory Failure?

Yes, BiPAP machines assist those with respiratory failure. BiPAP machines are efficient in enhancing gas exchange, limiting intubation, and shortening the time span of staying in healthcare facilities.

Are BiPAP Machines More Expensive Than CPAP Machines?

Yes, BiPAP machines are more expensive than CPAP machines since BiPAP machines deliver advanced treatment features as compared to CPAP machines. The BiPAP machine enables the use of two different pressure settings to treat sleep apnea, COPD, and various other respiratory diseases. There are even a few BiPAP machines that can provide breathing support on a timed basis and can even start breathing if you cannot inhale for a specified period of time.

How long does a BiPAP machine last?

With proper maintenance, a BiPAP machine should last between three and five years. To keep your machine in good shape, be sure to clean your hose and water tank regularly and replace your air filter on time to prevent dust buildup that can cause internal problems.

Can You Use BiPAP Machines With An Oxygen Concentrator?

Yes, you can definitely use the BiPAP machines with your oxygen concentrator.

Does The CPAP Shop Provide Customer Service and Assistance For BiPAP Machines After Purchase?

The CPAP Shop provides customer support assistance prior to the purchase of your BiPAP machines. We also offer fast and free shipping with rewards on orders exceeding $99. For further questions, you can contact us at 1-866-414-9700.

Portable CPAP Machines

What is the Best Portable CPAP Machines?

To ensure you get the most accurate and effective CPAP therapy possible, select a machine that will be able to fill the prescribed air pressure settings. Additional settings like humidification and battery compatibility should also be taken into consideration to ensure that you stay compliant with your treatment no matter where you go.

How Does A Travel CPAP Machine Work?

A travel CPAP machine works just as a home machine does, and delivers pressurized air to keep a user's airways open, but in a smaller package designed for on-the-go treatment. Travel CPAPs can be brought on flights, cruises, or other forms of transportation. They are ideal for those who travel frequently.

What is the Smallest Travel CPAP machine on the Market?

Currently, the smallest portable CPAP machine on the market is the ResMed AirMini CPAP Machine. It weighs approximately 10oz and can fit in the palm of your hand. Here's a review of the ResMed AirMini.

How Should I Pack My CPAP Machine For Travel and What Should I Pack With It?

Your CPAP machine should've came in a bag when you first purchased it. We recommend putting your machine back in that to travel with. You should also pack your CPAP mask, tubing, power cord. Travel bags are also available for purchase on our site.

Does My Portable CPAP Machine Count As A Carry-On?

No your CPAP machine does not count as a carry-on as the FAA does not allow airlines to count it as one.

Can You Use a Travel CPAP Machine All the Time?

Today's portable machines are compact and lightweight travel as well as efficient and sturdy enough for regular use. However, they need to be cared for as instructed. Note: Using a travel device for daily use may result in a shorter device service life than if it is only used on occasion. Learn more about both the DreamStation Go Auto and the ResMed AirMini Auto devices.

What Are The Benefits Of Using Travel CPAP Machines?
  • Travel CPAP machines are smaller, making travel more convenient with easy access to your oxygen therapy while on the move.
  • Even at smaller sizes, Travel CPAP machines have great features and quiet operation so you can get restful sleep while traveling.
  • Most portable CPAP machines come with various innovative features ideal for light sleepers.
  • Travel CPAP machines are also easy to use and accessible.
Does Insurance Pay for Travel CPAP Machines?

Most often, insurance providers will not cover the cost of a travel or portable CPAP machine. In these cases, you can go through an insurance DME and pay out of pocket or purchase online with a reputable e-retailer. The benefits of shopping online include competitive pricing, better options, and superior customer service. Learn more about CPAP Therapy: Insurance vs Online Purchase? here.

What are the Quietest Travel CPAP Machines?

The ResMed AirMini CPAP Machine has a manufacturer rating of 25 dBA, making it the quietest travel CPAP machine on the market. The DreamStation Go Auto CPAP follows closely behind at 30 dBA. Both machines are only slightly louder than a whisper.

How Can I Use the Mini CPAP Machine While Camping?

Portable and travel CPAP machines can be used while camping if plugged into an external power source, such as a generator or a battery. It is possible to go camping and stay off-the-grid with a battery option. Learn more about camping on CPAP therapy.

How Long do Travel CPAP Machines Run on Battery Power?

Most travel CPAP machines are able to run on battery power for approximately 1-2 nights, depending on the machine's settings. Learn more about CPAP battery options.

Do I Need A Power Supply Adapter When Traveling Internationally?

Yes, as with other things you need an adapter for, a CPAP machine power cord will also need an adapter when traveling internationally.

What is the Lifespan of a Travel CPAP Machine?

Travel and portable CPAP machines can be used for both everyday use as well as while on-the-go. These CPAP machines can have a device service life of up to 5 years. Learn more about traveling with a CPAP machine.