Shipping Policies

Fast Shipping: Free shipping on all domestic orders over $99

Just because we offer free shipping for orders over $99 doesn’t mean it should take a long time. The CPAP Shop ships from multiple warehouses. Most orders ship same day if placed by 3:00PM EST Monday - Friday.

Need your order faster?

We offer faster shipping options for every item, including UPS next-day, and 2-day air delivery. Shipping upgrade options and costs vary and can be determined during the checkout process, before any credit card details are needed. Selecting a shipping upgrade option will guarantee the delivery time.

*For all expedited orders placed after 3:00pm EST, please allow 1 additional business day for delivery.

Shipping Information

Please note your order is charged at the time of purchase, regardless of stock status or any additional information we may require (such as a prescription.) All domestic orders will be shipped USPS or UPS Ground unless otherwise specified. When you place your order online, you'll be able to select your preferred method of shipment directly at checkout. All shipping methods and costs will be displayed prior to selection. We offer First Class Mail, Priority US Mail, UPS Ground, UPS 2nd Day, UPS Next Day, and UPS Saturday Delivery. Shipping methods determined at checkout will depend on the service availability in your zip code. All CPAP/BiPAP machines, batteries, and the SoClean Sanitizer will ship and be insured by UPS.

Shipping to a PO Box?

Orders shipping to PO boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.

Shipping Recommendations for orders under $99

We recommend selecting USPS Mail if purchasing a mask or CPAP part. It will be delivered in 1-3 business days to anywhere within the United States with prices starting at $7.75 if the total purchase order is less than $99. All CPAP/BiPAP machines and batteries will ship and be insured by UPS. We offer First Class mail as a low-cost shipping solution. If your order doesn't qualify for free shipping, and you are not in a rush, we recommend that you try this option for the most savings.

International Shipping

All international orders will be shipped by Priority US Mail International unless otherwise specified. Delivery time is 6-10 business days and includes delivery status information. Express Mail International is a faster service that we offer. Delivery time is 3-5 business days and includes delivery status information. Due to the unpredictability of international shipping and customs, delivery times and additional fees for international orders can vary. Shipping charges will not be reimbursed for international customers who refuse or mail back a shipment. It is the responsibility of international customers to understand all duties, fees, and taxes that might occur in customs before placing an order.

United States Postal Holidays for 2022

  • Friday, December 31, 2021 - New Year's Day
  • Monday, January 17 - Martin Luther King Jr. Birthday
  • Monday, February 21 - President's Day
  • Monday, May 20 - Memorial Day
  • Monday, June 20 - Juneteeth National Independence Day (observed)
  • Monday, July 4 - Independence Day
  • Monday, September 5 - Labor Day
  • Monday, October 10 - Columbus Day
  • Monday, November 11 - Veterans Day
  • Thursday, November 24 - Thanksgiving Day
  • Monday, December 26 - Christmas Day (observed)

United Parcel Service (UPS) Holidays for 2022

  • Monday, January 1 - New Year's Day
  • Monday, May 30 - Memorial Day
  • Monday, July 4 - Independence Day
  • Monday, September 5 - Labor Day
  • Thursday, November 24 - Thanksgiving Day
  • Monday, December 26 - Christmas Day (observed)

Order Information

All shipping services are performed by Agile Medical, independent of the manufacturer.

Shipping Errors

Any discrepancy, including wrong items or missing items, must be reported to The CPAP Shop within 2 days of receipt. If all representatives are busy, please email and include your name, daytime phone number, order number and we will return your call. The time of your email will be documented. The CPAP Shop will not be responsible for lost or damaged shipments discovered after 2 days.