Please note orders may ship from another location depending on availability which may impact delivery times. We, along with our shipment carriers, are experiencing a high volume and may experience some shipping delays due to the holiday season. Please take advantage for our expedited shipping options if you need your order before a specific date.
If you have any questions on the status of your order, please email email@example.com.
Shipping Policy: Free Shipping on all US Order Over $99!
Free shipping is available on all domestic orders that total over $99. The CPAP Shop works quickly and efficiently to help get orders out in a timely manner. Most orders ship the same day if an order is placed by 3:00 pm EST Monday-Friday.
Quicker Shipping Options
The CPAP Shop offers many kinds of shipping options for every item, including the following:
- First Class Mail
- UPS SurePost
- UPS Ground
- UPS 2nd Day
- UPS Next Day
If you need your order faster than our standard UPS Ground, we recommend considering our other shipping options. Please note, that shipping options vary in cost, and will be communicated to you on the checkout page before the order is officially placed. Additionally, if you select an upgraded shipping option, the delivery date will also be guaranteed.
*For all expedited orders placed after 3:00 pm EST, please allow 1 additional business day for delivery.
General Shipping Information
Your order will be charged to your credit card or other methods of payment at the time of purchase. Payment is required at the time of purchase regardless of inventory status or if we need more information from you, like a prescription.
All orders within the United States will be shipped using USPS or UPS Ground unless otherwise stated. You will be able to choose your preferred method of shipping before officially placing your order. Please note, that the shipping methods you are able to choose from will be determined during checkout and depend on the service availability in your zip code.
*Please note that the following products will ship and be insured by UPS:
- All CPAP and BiPAP machines
- All batteries
- SoClean Sanitizer
PO Box Shipping Information
All orders placed that are shipping to PO Boxes will be shipped and delivered via the US Postal Service (USPS). All standard shipping and service rates will still apply.
Orders Under $99 Shipping Information
If your order is under the $99 threshold and does not meet our free shipping option, shipping costs start at $7.75. Your order will be delivered in 1-3 business days if it’s being mailed within the United States.
Additionally, The CPAP Shop offers First Class mail as a low-cost shipping option. This is a perfect solution when your order total is below the free shipping threshold, but you are not in a hurry to receive your order.
*We recommend choosing USPS to ship your product if you ordered a CPAP mask or part.
International Shipping Information
All international orders are shipped by Priority US Mail International unless otherwise stated. The delivery time for all international orders is 6-10 business days unless you choose a quicker option.
You can choose to ship your order quicker using the Express Mail International service. Delivery time is shortened to 3-5 business days. Delivery times and additional fees can vary due to the unpredictability of international shipping and customs. It is the customer’s duty to acknowledge and understand all potential duties, fees, and taxes that may occur. International shipping charges will not be reimbursed to any customers who refuse to mail back a shipment.
If you notice any issues with your order, including wrong or missing items, you must report it to The CPAP Shop within 2 days of delivery. You can contact us by calling 866-414-9700. If all representatives are busy, you can email us at firstname.lastname@example.org and the time of your email will be recorded. The CPAP Shop is not responsible for any wrong, lost, or damaged shipments reported or discovered after 2 days.
2023 United States Postal Holidays
- New Year’s Day: Monday, Jan. 2 (observed)
- Martin Luther King Jr. Day: Monday, Jan. 16
- Presidents' Day: Monday, Feb. 20
- Memorial Day: Monday, May 29
- Juneteenth National Independence Day: Monday, June 19
- Independence Day: Tuesday, July 4
- Labor Day: Monday, Sept. 4
- Columbus Day: Monday, Oct. 9
- Veterans Day: Saturday, Nov. 11
- Thanksgiving: Thursday, Nov. 23
- Christmas: Monday, Dec. 25
2023 United Parcel Service (UPS) Holidays
- Sunday, January 1 - New Year's Day
- Monday, January 2 - New Year's Day (observed)
- Sunday, April 9 - Easter
- Sunday, May 14 - Mother's Day
- Monday, May 29 - Memorial Day
- Tuesday, July 23 - Independence Day
- Monday, September 4 - Labor Day
- Thursday, November 23 - Thanksgiving
- Sunday, December 24 - Christmas Eve
- Monday, December 25 - Christmas Day
- Sunday, December 31 - New Year's Eve
- Monday, January 1 - New Year's Day