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Meet The CPAP Shop Team
Kait Gallaher
Retail | 2 Years
“Kait treats all customers as she would her family or friends. She has such a positive presence in retail that the customers are very happy when they come in and she is here and asks for her when she is not. Kait takes her time with each customer to cover all the necessary information needed to use CPAP with a positive outcome.”
- Karen Baldino, Director, Regional Operations
Holly Glaser
Customer Service Manager | 3 Years
“Holly has an exceptional way of connecting with both employees and customers. She is direct, yet approachable, and always open to discussing any topic. She’s a valuable addition to the CPAP team. Holly brings immense value to the business in numerous ways. With her extensive experience in healthcare and management, her expertise is invaluable. She’s a quick learner and pairs that with excellent communication skills.
- Karen Baldino, Director, Regional Operations
Get to Know Holly!
What’s a fun fact about you?
I have a zest for life–always singing and dancing–especially in the office. I am also a CPAP user myself.
What’s your favorite lunchroom snack?
Balanced Breaks
What do you like to do outside of work?
Dancing and playing billiards
What is something on your "Bucket List"?
Get a tattoo
If you could only have one meal the rest of your life, what would it be?
Pizza
Jake Sturgis
Team Supervisor | 6 Years
“Jake is always willing to help another team in the customer service department or the warehouse. Jake has extensive knowledge of CPAPs and all departments within the company. His ability to manage customer calls, particularly helping patients troubleshoot their CPAP machine, is fascinating.”
- Karen Baldino, Director, Regional Operations
Christopher Rodriguez
Warehouse Manager | 7 Years
“Chris is unique to our business because he worked in both customer service and the warehouse. He has a unique ability to connect the frontline customer interaction with backend warehouse logistics. Chris started way back and has progressed through multiple responsibilities within the company. From customer service to shipping, from tech support to warehouse management, he has done it all and understands the growing needs of the company.”
- Chris Vasta, Director, Regional Operations
Get to Know Chris!
What’s a fun fact about you?
Many people assume I am of Hawaiian descent, but I was actually born and raised in Mexico.
What’s your favorite lunchroom snack?
Cookies!
What do you like to do outside of work?
Going to Phillies games and spending time with my Mini Australian Sheppard and my wife.
What is something on your "Bucket List"?
Travel to Italy, Japan, and Germany for Oktoberfest
If you could only have one meal the rest of your life, what would it be?
My father’s tamales!!!
Danielle Hicks
Purchaser | 2 Years
“Danielle’s ability to utilize her skills within different teams in the warehouse is remarkable. Danielle offered her skills to develop a new position needed in the warehouse. With very little training, she has developed a new position as the purchasing manager.”
- Karen Baldino, Director, Regional Operations
Laverne Brodus
Customer Service Representative | 11 Months
“Laverne does not take an upset customer's issue personally. She controls the call and assures the customer their situation will be handled appropriately. Laverne is always ready at the start of her shift, always prepared for her day, and has even offered assistance on Saturdays when she knows we are short-staffed to assist.”
- Jake Sturgis, Customer Service Supervisor
Get to Know Laverne!
What’s a fun fact about you?
I have 2 dogs named after NBA superstars, Bron and Curry
What’s your favorite lunchroom snack?
SkinnyPop Popcorn.
What do you like to do outside of work?
Watching or attending basketball games.
What is something on your "Bucket List"?
Go to Paris.
If you could only have one meal the rest of your life, what would it be?
Pizza.
Kait Gallaher
Retail | 2 Years
“Kait treats all customers as she would her family or friends. She has such a positive presence in retail that the customers are very happy when they come in and she is here and asks for her when she is not. Kait takes her time with each customer to cover all the necessary information needed to use CPAP with a positive outcome.”
- Karen Baldino, Director, Regional Operations
Sara Beeks
Customer Service Representative | 3 Years
“Sara always brings positive vibes and puts in the extra effort–which makes her a real asset to our group. Sara consistently goes above and beyond to support any calls that she answers and is willing to take on new challenges. We are grateful to have her as part of our team and look forward to continuing to work with her in the future.”
- Debra Fifth, Supervisor, Customer Service
Get to Know Sara!
What’s your favorite lunchroom snack?
Rice pudding
What do you do outside of work?
Strolling/walking with my husband
What is on your Bucket List?
Preparing more nutritional meals for my family
Jake Sturgis
Team Supervisor | 6 Years
“Jake is always willing to help another team in the customer service department or the warehouse. Jake has extensive knowledge of CPAPs and all departments within the company. His ability to manage customer calls, particularly helping patients troubleshoot their CPAP machine, is fascinating.”
- Karen Baldino, Director, Regional Operations
La’Neisha Edwards
Warehouse Team Lead | 3 Years
“La’Neisha helps motivate her team. She pushes them to do their best daily. She is funny and always puts a smile on people’s faces. La’Neisha comes in early to prepare orders for her team’s success and goes out of her way to help other departments. The needs of the business and customers always come first.”
- Christopher Rodriguez, Manager, Warehouse
Get to Know La’Neisha!
What’s your favorite lunchroom snack?
Skinny Pop popcorn!
What do you do outside of work?
I like trying new restaurants.
What is on your Bucket List?
Vacationing in the Maldives.
If you could only have one meal for the rest of your life, what would it be?
Surf and turf tacos
Danielle Hicks
Purchaser | 2 Years
“Danielle’s ability to utilize her skills within different teams in the warehouse is remarkable. Danielle offered her skills to develop a new position needed in the warehouse. With very little training, she has developed a new position as the purchasing manager.”
- Karen Baldino, Director, Regional Operations
Jacob Drinkwater
Customer Service Representative | 8 Weeks
“Jacob is a fast learner who retains the information he's given well and rarely needs to ask for assistance even with his short time here. Jacob ensures that all of his customers are thoroughly informed about products, shipments, and any other necessary information relating to their orders.”
- Holly Mahoney, Manager, Customer Service
Get to Know Jacob!
What’s your favorite lunchroom snack?
Fig Newton bars, they're delicious!
What do you do outside of work?
I enjoy working on and riding my motorcycle during summer and fall.
What is on your Bucket List?
I would like to take a trip to Alaska.
If you could only have one meal for the rest of your life, what would it be?
It would definitely be lasagna. I love pasta overall but specifically lasagna by far.
Kait Gallaher
Retail | 2 Years
“Kait treats all customers as she would her family or friends. She has such a positive presence in retail that the customers are very happy when they come in and she is here and asks for her when she is not. Kait takes her time with each customer to cover all the necessary information needed to use CPAP with a positive outcome.”
- Karen Baldino, Director, Regional Operations
Kait Gallaher
Retail | 2 Years
“Kait treats all customers as she would her family or friends. She has such a positive presence in retail that the customers are very happy when they come in and she is here and asks for her when she is not. Kait takes her time with each customer to cover all the necessary information needed to use CPAP with a positive outcome.”
- Karen Baldino, Director, Regional Operations
Get to Know Kait:
Tell us something unique about you.
I have an extremely sensitive sense of smell...I can smell everything–the good and the bad.
What’s your favorite lunchroom snack?
String cheese!
What do you do outside of work?
In my free time, I love to cook! Trying a new recipe is always a fun challenge with (usually) a yummy reward!
What is on your Bucket List?
Taking my two kids on a trip to Disney World.
Jake Sturgis
Team Supervisor | 6 Years
“Jake is always willing to help another team in the customer service department or the warehouse. Jake has extensive knowledge of CPAPs and all departments within the company. His ability to manage customer calls, particularly helping patients troubleshoot their CPAP machine, is fascinating.”
- Karen Baldino, Director, Regional Operations
Jake Sturgis
Team Supervisor | 6 Years
“Jake is always willing to help another team in the customer service department or the warehouse. Jake has extensive knowledge of CPAPs and all departments within the company. His ability to manage customer calls, particularly helping patients troubleshoot their CPAP machine, is fascinating.”
- Karen Baldino, Director, Regional Operations
Get to Know Jake:
Tell us something fun about you.
I once threw a K-Cup into a Keriug and to this day, my family says it is fake even though I got it on camera on my first attempt. Of course, no one was home to witness the spectacular event.
What’s your favorite lunchroom snack?
Cosmic Brownies or just a hot cup of coffee.
What do you like to do outside of work?
I like to watch F1! Also, in summer/early fall I like to go to the beach and ride my jet ski.
What is on your Bucket List?
Visiting the World's Largest Cuckoo Clock in Schwarzwald, Germany.
Danielle Hicks
Purchaser | 2 Years
“Danielle’s ability to utilize her skills within different teams in the warehouse is remarkable. Danielle offered her skills to develop a new position needed in the warehouse. With very little training, she has developed a new position as the purchasing manager.”
- Karen Baldino, Director, Regional Operations
Danielle Hicks
Purchaser | 2 Years
“Danielle’s ability to utilize her skills within different teams in the warehouse is remarkable. Danielle offered her skills to develop a new position needed in the warehouse. With very little training, she has developed a new position as the purchasing manager.”
- Karen Baldino, Director, Regional Operations
Get to Know Danielle:
Tell us something about you.
I am sort of a shy person but still have an outgoing personality.
What’s your favorite lunchroom snack?
Skinny Pop, Slim Jims, and cheese sticks
What do you like to do outside of work?
I love being a football mom, dance mom, and cheer mom–supporting my children at all times!
What is on your Bucket List?
To conquer my fear of jet skiing and all other water activities in the ocean.
Contact Us
Looking to get in touch with us or want to join our fun and growing team?
Reach out by calling 866-414-9700 or emailing questions@thecpapshop.com today!