Help Center


Popular Questions
Can I return a CPAP machine?
Unopened and unused CPAP machines can be returned within 30 days. A 15% restocking fee will be charged. No other returns accepted. For more information, read our return policy.
How do you ship and what are your shipping costs?
All domestic orders for CPAP/BiPAP machines will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified. Read our
When should I replace CPAP machine parts?
CPAP equipment should be cleaned and maintained regularly. Here's a breakdown of when you should consider replacing CPAP supplies and part. Masks and mask cushions: every 3 months Mask headgear: every 6 months CPAP tubing: every 6 months Humidifier water chamber: every 6 months Fine filters: every month Foam filters: every 3-6 months
Does insurance cover for CPAP machine parts?
The CPAP Shop does not submit any claims to insurance. However, customers may submit claims to insurance providers for reimbursement on CPAP machine parts. We can provide an itemized purchase order as well as list of applicable insurance codes. Here's some food for thought as to whether to use insurance...
Is there any schedule for changing CPAP machine parts?
For best results, consult your user manual for the manufacturer recommended cleaning and replacement schedule for your parts. As a general guideline, follow the schedule below: Masks and mask cushions: every 3 months Mask headgear: every 6 months CPAP tubing: every 6 months Humidifier water chamber: every 6 months Fine filters: every month Foam filters: every 3-6 months
Where can I get reliable information on sleep apnea?
The National Institutes of Health. The mission of this institute is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce the burdens of illness and disability. Additionally, we have some very informative and up to date information articles and blogs in the upper right hand corner of the home...
Nasal or full face mask: which one is better for me?
Using the right mask is essential to the success of your treatment. You will need a mask this is comfortable and fits properly. It should form a good seal on your face so that air doesn’t leak as this would be uncomfortable and make your therapy less effective. A nasal mask which covers just the nose is the most common. However, some people breath through their mouth when they sleep. In this case, ...
My CPAP machine is five years old. Should I get a new one?
Manufacturers create new and more effective CPAP models each year. There isn’t any need to replace your CPAP unit because it is 5 years old but a malfunction could be dangerous. Has your unit been inspected yearly and are the pressure settings are accurate? Filters should be changed regularly. Ask the CPAP Shop what new features are available in order for you to continue using CPAP with greater comfort...
When I wake up in the morning I see strap marks on my face. Is that a problem?
If the marks resolve quickly after awakening, then it’s not really an issue. If however, the marks progress toward pressure sores, then your mask is to tight. Remember, a tight fit is not necessarily a proper fit. A common error is to pull the headgear straps very tight. Newer masks are made of thinner, softer material which allows the mask to respond to body heat, thereby negating the need for pressure...
I have obstructive sleep apnea and I need to buy a BiPAP machine. What should I do?
The first thing which needs to be done is to get a written prescription for the BiPAP and its settings. Unless it is an Auto BiPAP, a IPAP and EPAP setting will be required. We suggest contacting us to determine different features and functionality for each BiPAP machine and mask. We can be reached via email at or by phone at 866-414-9700.
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Automatic CPAP Machines
What is APAP?
APAP stands for automatic positive airway pressure. Unlike a standard CPAP machine, APAP machines are designed to automatically adjust the air pressure they deliver based on the user’s needs. Learn more about whether an APAP can fit your needs.
How does auto CPAP work?
APAP machines provide a constant flow of air pressure between a minimum set point and a maximum set point. The air pressure automatically adjusts to the user’s needs by using breathing sensors to determine if more or less air pressure is needed. Read more on how an APAP works.
What is the difference between standard and auto CPAP?
Standard CPAP is commonly referred to as fixed pressure CPAP. This means that the machine is only set to one air pressure throughout the night. This pressure is determined to be the minimum amount of pressure needed to keep an individual’s airway open throughout the night. Auto CPAP delivers air by automatically adjusting the pressure, based on the individual’s needs. The machine’s sensors detect...
Is APAP better than CPAP?
APAP can sometimes provide a more accurate therapy than CPAP, as the air pressure provided can change based on the user’s needs. This can result in fewer apnea events per night. Here’s a breakdown of some of the benefits of using an auto-adjusting CPAP machine. Your physician can help you determine...
Does insurance pay for Auto CPAP?
The CPAP Shop does not work directly with any insurance companies. This allows us to provide cost-effective solutions directly to our customers. However, CPAP equipment and supplies may qualify for reimbursement. Here’s a look at how high deductible insurance plans can impact pricing. Please contact your insurance...
What is the best APAP machine?
The CPAP Shop sells a wide variety of CPAP and APAP machines to effectively manage sleep apnea treatment. The best machine is the one that allows users to get the most accurate therapy, while still maintaining a level of comfort that will keep them compliant with their treatment. Here’s our review of the best machines available today. Our customer...
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FAQs on Standard CPAP Machines
What is the best CPAP machine?
Because CPAP therapy is highly individualized, the best CPAP machine is the one that ensures you are getting the most accurate and effective therapy possible. Users may also want to take into consideration what comfort features they would like on their CPAP machine to ensure they are compliant with treatment. Here’s our breakdown of the best CPAP machines on the market today.
Does insurance pay for the CPAP machine?
Most CPAP purchases can be submitted to insurance companies for at least partial reimbursement. We can provide a detailed purchase order for you to submit to your provider, as well as codes needed when filing your claim.
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BIPAP Machines
How should I choose a BiPAP machine?
Our website has all the necessary details required for you to choose a suitable BiPAP machine. If you have been prescribed BiPAP therapy by a physician, then you will be able to choose the appropriate machine easily. If you need assistance, our customer care team is always available at 866.414.9700.
Can I change the pressure setting of my BiPAP machine myself?
No, you should not change the pressure settings on your PAP machine on your own. These settings are prescribed to ensure you get appropriate, accurate therapy for your sleep apnea. Ask your doctor or purchase SimpleRx for an updated prescription with the new settings...
How often should I clean a BiPAP machine’s tubes and hoses?
You should clean your BiPAP machine’s hoses and tubing once a week with a solution of mild liquid dish soap and distilled water. Let them air dry completely after rinsing thoroughly.
How do I prevent excessive gas and abdominal bloating while using a BiPAP?
Excess gas and abdominal bloating are common complaints among some BiPAP users. This happens when air is inadvertently swallowed while using the BiPAP machine. To get rid of the gas and bloating, simply elevate the level of your head prior to falling asleep. If the problem still persists, consult your physician for advice.
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ResMed AirSense 10 AutoSet CPAP Machine
What pressure ranges are available on the AirSense 10 AutoSet CPAP?
The Auto CPAP (auto-titrating) is capable of delivering a pressure of 4-20 cm.
Is the AirSense 10 AutoSet CPAP compatible with other manufacturer’s CPAP masks?
Yes, it is compatible with any mask from any manufacturer.
Can I travel with and use the AirSense10 on an airplane?
Yes, the AirSense10 is FAA approved and can be brought on an airplane as a carry-on. You can even use the AirSense10 during your flight with our FAA approved.
What is SmartStart?
The SmartStart™ function begins your sleep apnea therapy as soon as you breathe into your mask. When you remove your mask, it stops automatically after a few seconds.
What is EPR?
Expiratory pressure relief (EPR™) maintains regular pressure while you inhale and reduces pressure to make it easier when exhaling.
Does any mask come with this ResMed AirSense 10 AutoSet CPAP machine?
No, the AirSense 10 doesn’t include any mask. You have to purchase the mask separately. However, we do offer bundles with masks and other parts at special discounts. Call our customer support for more information.
What is the minimum power supply required for ResMed AirSense 10 AutoSet CPAP?
The AirSense 10 will work with an AC Power input of 100-240V, which is typically found in most US households. It comes with a standard 90W power supply. This is the only power supply you should use to power the device.
Is AirSense 10 Autoset CPAP Machine covered by insurance?
The CPAP does not accept insurance. We do provide all the billing codes if you are interested in submitting them to insurance for reimbursement.
How do I clean my AirSense 10 Autoset CPAP Machine and how often?
The device should be cleaned weekly. To clean, wipe down the exterior of the machine with a non-abrasive, dry cloth. The water chamber and tubing can be removed from the device and actively washed with warm water and a mild detergent. Let items dry completely before reassembling your machine.
For instructions on cleaning your CPAP mask, refer to your mask user guide for best practices.
Can I use an ozone device to clean my ResMed AirSense 10 Autoset CPAP Machine?
Effective February 1, 2020, ResMed’s limited warranty will exclude damage to machines caused by using an ozone cleaning device. In response, SoClean has said that it will cover the cost for 3 years in the unlikely event that ozone from its device damages the ResMed AirSense 10.
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Philips Resprionics DreamStation Auto CPAP
I read about the new Dream Mapper app. How does it benefit me?
With the free DreamMapper self-management tool, patients can use the mobile and web-based features to engage with their therapy. You can see your therapy data quickly and easily while tracking progress.
Can I travel with and use the DreamStation on an airplane?
Yes, the DreamStation is FAA approved and can be brought on an airplane as carry-on. You can even use the DreamStation during your flight with our FAA approved Medistrom Pilot-12 Lite CPAP Battery.
How does the heated tube help me with CPAP therapy?
If you have ever been awakened to a gush of water into your CPAP Mask while using your CPAP machine, a heated tube will help to alleviate this problem. A heated tube helps to keep the CPAP tube's ambient temperature warm enough so condensation or humidity does not build up inside the tube..
What is SmartRamp?
SmartRamp allows users to fall asleep to lower pressures than standard ramp mode. The air pressure remains low until the patient experiences an obstructive respiratory event. Then SmartRamp responds with our patented auto algorithm to resolve the patient’s apneas.
Can I use any mask with the DreamStation?
Yes, any Nasal, Full Face, or Nasal Pillow will work with the DreamStation. Although the DreamStation has both Heated tube and Slim style tube options, the ends of the tube are a...
Can I plug the DreamStation in to a cigarette-style DC outlet?
The optional shielded DC cord allows a DreamStation machine to be plugged in to a cigarette-style DC outlet to be powered while away from AC power. The shielded DC cord will power the machine, humidifier, and heated tube.
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Portable CPAP Machines
Can you use a portable CPAP machine all the time?
Today’s portable machines are compact and lightweight travel as well as efficient and sturdy enough for regular use. However, they need to be cared for as instructed. Note: Using a travel device for daily use may result in a shorter device service life than if it only used on occasion. Learn more about both the
What is the smallest CPAP machine in the market?
Currently, the smallest portable CPAP machine on the market is the ResMed AirMini CPAP Machine. It weighs approximately 10oz and can fit in the palm of your hand. Here's a 'review on the ResMed AirMini.'
How can I use the CPAP machine while camping?
Portable and travel CPAP machines can be used while camping if plugged into an external power source, such as a generator or a battery. It is possible to go camping and stay off-the-grid with a battery option. Learn more about camping on CPAP therapy here.
How long does a travel CPAP machine run on battery power?
Most travel CPAP machines are able to run on battery power for approximately 1-2 nights, depending on the machine’s settings. Learn more about CPAP battery options here.
What is the life of a travel CPAP machine?
Travel and portable CPAP machines can be used for both everyday use as well as while on-the-go. These CPAP machines can have a device service life of up to 5 years. Learn more about traveling with a CPAP machine here.
What is the best portable CPAP machine?
To ensure you get the most accurate and effective CPAP therapy possible, select a machine that will be able to fill the prescribed air pressure settings. Additional settings like humidification and battery compatibility should also be taken into consideration to ensure that you stay compliant with your treatment no matter where you go.
Does insurance pay for travel CPAP machines?
Most often, insurance providers will not cover the cost of a travel or portable CPAP machine. In these cases, you can go through an insurance DME and pay out of pocket or purchase online with a reputable e-retailer. The benefits of shopping online include competitive pricing, better options, and superior customer service. Learn more about the insurance vs cash pay models here.
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ResMed AirMini Auto CPAP
I read about the AirMini app. How does it benefit me?
Patients can download the AirMini app on their smart device to control a range of comfort settings. Users receive their score each morning and can access the previous 30 days of sleep data, helping them stay engaged with therapy.
Can I travel with the ResMed AirMini Auto CPAP on an airplane?
Yes, the AirMini is FAA approved and can be brought on an airplane as a carry-on. You can even use the AirMini during your flight with our FAA approved
Medistrom Pilot-24 Lite CPAP Battery.
Is the ResMed AirMini Auto CPAP automatic?
Yes, in fact, the AirMini has 3 different modes of operation. CPAP, AutoSet and AutoSet for Her. CPAP mode offers a fixed pressure setting. AutoSet allows the machine to automatically adjust pressure levels to fit your changing needs to ensure you're receiving the lowest pressure necessary.
Can I use any mask with the ResMed AirMini Auto CPAP?
There are currently 4 compatible masks that can be used with the AirMini (F30, F20, N20, or AirFitP10 for AirMini) and a setup pack, which includes the required tubing, humidifier, and connector.
How Small is the ResMed AirMini?
The AirMini is the smallest machine available today. It measures 5.4" L x 3.3" W x 2.1" and weighs 0.66 lbs.
Is there a humidification option for the AirMini?
Standard heated humidification is not an option for the AirMini at this time because of the unique hose and mask configurations. However, if using the AirFit P10 for AirMini or the AirFit N20 with the AIrMini Setup Pack, there are HumidX units included that offer waterless humidification. The HumidX collects moisture from exhaled breath and recycles it back to the user to help add comfort to therapy...
Are there Portable DC Battery Options?
Yes, there are 2 options. The Medistrom Pilot-24 Lite battery is a great option, as the connectors to the AirMini are included and no inverter is needed. While in a car or on a boat, you can purchase the optional ResMed DC 65-watt Converter. This device connects to DC sources through a cigarette lighter and provides continuous DC power while sleeping.
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DreamStation Go Auto CPAP
What pressure ranges are available on the DreamStation Go Auto CPAP?
The Auto CPAP (auto-titrating) is capable of delivering pressure of 4-20 cm.
Is a Sleep Coach available for the DreamStation Go Auto CPAP?
Yes. The optional sleep coach has shown to improve satisfaction and increase adherence. Understanding how equipment functions and best practices provides enhanced results, better sleep and, ultimately, increased your quality of life. You will receive 2 calls to assist with any technical questions which might arise during the initial use period. Discussions Include: Machine setup, menu applications...
Is the DreamStation Go Auto CPAP compatible with other manufacturer’s CPAP masks?
Yes, it is compatible with any mask from any manufacturer.
Can I use the DreamStation Go Auto CPAP every night?
Yes, it was designed with a useful life of over 5 years of nightly use.
The DreamStation Go Auto CPAP comes with a small 12mm diameter tubing. Is that the only option that I have?
No. In addition to the ultra thin 12mm micro-flexible tubing, the DreamStation Go can also support 15mm and standard 22mm tubing options. If you decide to change the tubing type on your DreamStation Go, simply access the "My Comfort" screen and update to your new tube type.
Does DreamStation Go Auto CPAP have a battery?
Yes. The optional rechargeable lithium-ion battery is available for purchase. Depending on your therapy pressure, you will likely get 1 to 2 nights of use on a charge. DreamStation Go set at 10cm of pressure displayed average run time of 13 hours* when running off the Dreamstation Go overnight battery. A fully depleted battery has a recharge time under 5 hours. *PAP run-time test conditions: CPAP ...
Can I charge the DreamStation Go Auto CPAP battery from a DC power source like a car battery?
Yes. For the DreamStation Go to operate off an external battery, a DC to AC inverter is necessary. It is recommended that the DC/AC power inverter is 150W or greater with an AC voltage output of 100-240 volts.
Can the DreamStation Go Auto CPAP battery pack be used as a back up power supply?
Yes. To use the battery pack as a UPS (uninterruptible power supply), keep the battery pack plugged into the power source and connect to an AC outlet. This will allow you to use the battery pack continuously without losing charge.
Does DreamStation Go Auto CPAP have a humidifier?
Yes, finally home humidification for your travel CPAP! Heated humidifiers are designed to add moisture to delivered air with the goal of improving comfort during therapy.
Does DreamStation Go Auto CPAP track compliance information?
Yes. DreamStation Go offers multiple options for tracking usage statistics. Recent usage information can be found under the My Info tile on the device. Alternatively, the DreamStation Go can be linked to DreamMapper our mobile and desktop application for tracking and managing your therapy. Users can sync via Bluetooth™ with a mobile device to the DreamMapper application and track long term usage statistics...
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