Help Center


DreamStation 2 Auto CPAP
How does the heated tube help me with CPAP therapy?
If you have ever awakened to a gush of water into your CPAP Mask while using your CPAP machine, a heated tube will help to alleviate this problem. A heated tube helps to keep the CPAP tube ambient temperate warm enough so condensation or humidity does not build up inside the tube.
Is the DreamStation 2 Auto CPAP compatible with other manufacturer’s CPAP masks?
Yes, it is compatible with any mask from any manufacturer.
What are the Dimensions of the DreamStation 2?
The DreamStation 2 is 10.78" in length, 6.24" in width and 3.34" in height. It weighs 2.29 lbs.
Does insurance pay for the DreamStation 2?
The CPAP Shop does not work directly with any insurance companies. This allows us to provide cost-effective solutions directly to our customers. However, CPAP equipment and supplies may qualify for reimbursement. Here’s a look at how high deductible insurance plans can impact pricing. Please contact your insurance providers directly for information on reimbursement. We can provide an itemized receipt...
Can I travel with the DreamStation 2?
Yes, the DreamStation 2 is FAA approved and can be brought on an airplane as carry-on
How does auto CPAP work?
APAP machines provide a constant flow of air pressure between a minimum set point and a maximum set point. The air pressure automatically adjusts to the user’s needs by using breathing sensors to determine if more or less air pressure is needed. Read more on how an APAP works.
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FAQs on PAPTIZER UVC LED Smart Sanitizer
Is the Liviliti Paptizer safe to use?
Yes, the LiViliti Paptizer UVC LED Smart CPAP Sanitizer is safe to use as it is fitted with an automatic shutdown mechanism when the lid is opened.
Can I use my phone in the Liviliti Paptizer?
Yes, the LiViliti Paptizer UVC LED Smart CPAP Sanitizer can sanitize and sterilize any electronic or non-electronic item that fits in the unit.
Is there an alert to inform me when my product is clean?
Yes, the LiViliti Paptizer UVC LED Smart CPAP Sanitizer has a LED Countdown timer that double beeps after completely cleaning your product.
Can I stop washing my equipment if I use a sanitizer?
No. CPAP equipment needs to be washed according to the manufacturer’s directions as sanitization does not remove any residual oil or dirt from your machine or masks.
If I wash my equipment does it have to be completely dry before sanitizing?
It is recommended to use the LiViliti Paptizer UVC LED Smart CPAP Sanitizer to sanitize equipment which is completely dry.
Is there a smell from using the sanitizer?
Yes. The LiViliti Paptizer UVC LED Smart CPAP Sanitizer does leave a slight smell after sanitizing. CPAP users can easily reduce or eliminate the small by cleaning their mask or equipment before sanitizing them. If your mask or equipment continues to smell, wash the mask with a odor-free cleaner and set the LiViliti Paptizer UVC LED Smart CPAP Sanitizer to sanitize and smart dry.
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Resvent iBreeze APAP Machine
Is the Resvent iBreeze FDA approved?
While the Resvent iBreeze machine is not currently FDA approved, the FDA has granted Emergency Use Authorization to use the Resvent iBreeze during the COVID-19 pandemic.
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SoClean 3 CPAP Cleaner and Sanitizing Machine
Is the SoClean 3 compatible with all masks and headgear?
The SoClean 3 is compatible will all different masks and headgear. However, some head gear includes nylon, memory foam or natural rubber, which are not compatible with ozone. For this reason we recommend removing head gear that contains nylon or natural rubber. For questions regarding the materials in your headgear, please contact your medical equipment provider or the manufacturer.
Does the SoClean 3 use activated oxygen to maintain my sleep equipment?
Yes, the SoClean 3 utilizes an advanced O3 System Generator to activate ambient oxygen, turning it into ozone, one of the most potent disinfectants. Activated oxygen naturally kills harmful bacteria and viruses.
This is very different from my SoClean 2. Does the SoClean 3 use a check valve or side slot plug?
The SoClean 3 no longer has a visible check valve that needs to be changed with the filter. The check valve has moved within the unit, and additionally there is a back up PTFE membrane filter in the unit to preventing the water from entering the SoClean 3. In addition, no side slot plug is required with the SoClean 3. There is only one hose slot, where your hose must rest and lid closed in order to...
How does the SoClean 3 connect to my sleep equipment?
The SoClean 3 is compatible with all popular types of sleep equipment, and you're ready to go after an easy one-time setup. We have included adapters for the most common sleep equipment.
Do I still need to handwash my sleep equipment?
Yes, the SoClean 3 will not remove facial oil, dust, makeup or other organic materials. Please follow your manufacturer's recommended instructions for periodic washing to remove any residue that naturally occurs.
Can I use my SoClean 3 with my Philips Respironics DreamStation 1?
Philips listed several potential factors that could have affected the sound abatement foam in their products, such as high heat, high humidity and the use of ozone. A singular cause has not yet been determined. SoClean remains confident in its product and encourages users to continue the use of their SoClean machines with the appropriate sleep equipment. Philips users should resume use once Philips...
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Popular Questions
Can I return a CPAP machine?
In general, once a CPAP machine has been open and used, it is non-returnable. However, select CPAP machines offer a 15-night risk-free trial. If you are unhappy with your machine within the first 15 nights of use, you can send it back to The CPAP Shop for a refund, less return shipping expenses.
How do you ship and what are your shipping costs?
All domestic orders for CPAP/BiPAP machines will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified. Read our Shipping Policy for...
When should I replace CPAP machine parts?
CPAP equipment should be cleaned and maintained regularly. Using dirty or damaged equipment can lower the quality of your CPAP therapy and may even lead to worsened symptoms or illness. If parts become damaged or too dirty to use, it is time to replace them. Here’s a breakdown of when you should consider replacing CPAP supplies and parts.
Does insurance cover for CPAP machine parts?
The CPAP Shop does not submit any claims to insurance. However, customers may submit claims to insurance providers for reimbursement on CPAP machine parts. We can provide an itemized purchase order as well as list of applicable insurance codes. Here's some food for thought as to whether to use insurance vs cash pay for replacement machine parts.
Is there any schedule for changing CPAP machine parts?
For best results, consult your user manual for the manufacturer recommended cleaning and replacement schedule for your parts. As a general guideline, follow the schedule below: Masks and mask cushions: every 3 months Mask headgear: every 6 months CPAP tubing: every 6 months Humidifier water chamber: every 6 months Fine filters: every month Foam filters: every 3-6 months
Where can I get reliable information on sleep apnea?
The National Institutes of Health. The mission of this institute is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce the burdens of illness and disability. Additionally, we have some very informative and up to date information articles and blogs in the upper right hand corner of the home...
Nasal or full face mask: which one is better for me?
Using the right mask is essential to the success of your treatment. You will need a mask this is comfortable and fits properly. It should form a good seal on your face so that air doesn’t leak as this would be uncomfortable and make your therapy less effective. A nasal mask which covers just the nose is the most common. However, some people breath through their mouth when they sleep. In this case, ...
My CPAP machine is five years old. Should I get a new one?
Manufacturers create new and more effective CPAP models each year. There isn’t any need to replace your CPAP unit because it is 5 years old but a malfunction could be dangerous. Has your unit been inspected yearly and are the pressure settings are accurate? Filters should be changed regularly. Ask the CPAP Shop what new features are available in order for you to continue using CPAP with greater comfort...
When I wake up in the morning I see strap marks on my face. Is that a problem?
If the marks resolve quickly after awakening, then it’s not really an issue. If however, the marks progress toward pressure sores, then your mask is to tight. Remember, a tight fit is not necessarily a proper fit. A common error is to pull the headgear straps very tight. Newer masks are made of thinner, softer material which allows the mask to respond to body heat, thereby negating the need for pressure...
I have obstructive sleep apnea and I need to buy a BiPAP machine. What should I do?
The first thing which needs to be done is to get a written prescription for the BiPAP and its settings. Unless it is an Auto BiPAP, a IPAP and EPAP setting will be required. We suggest contacting us to determine different features and functionality for each BiPAP machine and mask. We can be reached via email at or by phone at 866-414-9700.
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Portable CPAP Machines
What is the best portable CPAP machine?
To ensure you get the most accurate and effective CPAP therapy possible, select a machine that will be able to fill the prescribed air pressure settings. Additional settings like humidification and battery compatibility should also be taken into consideration to ensure that you stay compliant with your treatment no matter where you go. Here’s our comparison of the Philips Respironics DreamStation...
Can you use a portable CPAP machine all the time?
Today’s portable machines are compact and lightweight travel as well as efficient and sturdy enough for regular use. However, they need to be cared for as instructed. Note: Using a travel device for daily use may result in a shorter device service life than if it only used on occasion. Learn more about both the DreamStation Go Auto and the ResMed AirMini Auto devices.
Does insurance pay for travel CPAP machines?
Most often, insurance providers will not cover the cost of a travel or portable CPAP machine. In these cases, you can go through an insurance DME and pay out of pocket or purchase online with a reputable e-retailer. The benefits of shopping online include competitive pricing, better options, and superior customer service. Learn more about the insurance vs cash pay models here.
What is the smallest CPAP machine in the market?
Currently, the smallest portable CPAP machine on the market is the ResMed AirMini CPAP Machine. It weighs approximately 10oz and can fit in the palm of your hand. Here's a review on the ResMed AirMini.
How can I use the CPAP machine while camping?
Portable and travel CPAP machines can be used while camping if plugged into an external power source, such as a generator or a battery. It is possible to go camping and stay off-the-grid with a battery option. Learn more about camping on CPAP therapy here.
How long does a travel CPAP machine run on battery power?
Most travel CPAP machines are able to run on battery power for approximately 1-2 nights, depending on the machine’s settings. Learn more about CPAP battery options here.
What is the life of a travel CPAP machine?
Travel and portable CPAP machines can be used for both everyday use as well as while on-the-go. These CPAP machines can have a device service life of up to 5 years. Learn more about traveling with a CPAP machine here.
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Automatic CPAP Machines
What is APAP?
APAP stands for automatic positive airway pressure. Unlike a standard CPAP machine, APAP machines are designed to automatically adjust the air pressure they deliver based on the user’s needs. Learn more about whether an APAP can fit your needs.
How does auto CPAP work?
APAP machines provide a constant flow of air pressure between a minimum set point and a maximum set point. The air pressure automatically adjusts to the user’s needs by using breathing sensors to determine if more or less air pressure is needed. Read more on how an APAP works.
What is the difference between standard and auto CPAP?
Standard CPAP is commonly referred to as fixed pressure CPAP. This means that the machine is only set to one air pressure throughout the night. This pressure is determined to be the minimum amount of pressure needed to keep an individual’s airway open throughout the night. Auto CPAP delivers air by automatically adjusting the pressure, based on the individual’s needs. The machine’s sensors detect...
Is APAP better than CPAP?
APAP can sometimes provide a more accurate therapy than CPAP, as the air pressure provided can change based on the user’s needs. This can result in fewer apnea events per night. Here’s a breakdown of some of the benefits of using an auto-adjusting CPAP machine. Your physician can help you determine which therapy is best for your needs. Our customer care team can then help you find a machine...
What is the best APAP machine?
The CPAP Shop sells a wide variety of CPAP and APAP machines to effectively manage sleep apnea treatment. The best machine is the one that allows users to get the most accurate therapy, while still maintaining a level of comfort that will keep them compliant with their treatment. Here’s our review of the best machines available today. Our customer care team can help you find the machine that...
Does insurance pay for Auto CPAP?
The CPAP Shop does not work directly with any insurance companies. This allows us to provide cost-effective solutions directly to our customers. However, CPAP equipment and supplies may qualify for reimbursement. Here’s a look at how high deductible insurance plans can impact pricing. Please contact your insurance providers directly for information on reimbursement. We can provide an itemized...
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FAQs on Standard CPAP Machines
What is the best CPAP machine?
Because CPAP therapy is highly individualized, the best CPAP machine is the one that ensures you are getting the most accurate and effective therapy possible. Users may also want to take into consideration what comfort features they would like on their CPAP machine to ensure they are compliant with treatment. Here’s our breakdown of the best CPAP machines on the market today.
Does insurance pay for the CPAP machine?
Most CPAP purchases can be submitted to insurance companies for at least partial reimbursement. We can provide a detailed purchase order for you to submit to your provider, as well as codes needed when filing your claim.
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BIPAP Machines
How should I choose a BiPAP machine?
Our website has all the necessary details required for you to choose a suitable BiPAP machine. If you have been prescribed BiPAP therapy by a physician, then you will be able to choose the appropriate machine easily. If you need assistance, our customer care team is always available at 866.414.9700.
Can I change the pressure setting of my BiPAP machine myself?
No, you should not change the pressure settings on your PAP machine on your own. These settings are prescribed to ensure you get appropriate, accurate therapy for your sleep apnea. Ask your doctor or purchase SimpleRx for an updated prescription with the new settings. Once you have the updated prescription, contact us and we will be glad to help.
How often should I clean a BiPAP machine’s tubes and hoses?
You should clean your BiPAP machine’s hoses and tubing once a week with a solution of mild liquid dish soap and distilled water. Let them air dry completely after rinsing thoroughly.
How do I prevent excessive gas and abdominal bloating while using a BiPAP?
Excess gas and abdominal bloating are common complaints among some BiPAP users. This happens when air is inadvertently swallowed while using the BiPAP machine. To get rid of the gas and bloating, simply elevate the level of your head prior to falling asleep. If the problem still persists, consult your physician for advice.
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