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Return Policy
The CPAP Shop values its customers and is dedicated to bringing you a convenient, reliable and secure shopping experience for all your sleep apnea needs.
To better engage with our customers and help to avoid having to return an item, we offer many options to help you choose the right sizes and features of all items prior to purchase. Our online chat and phone support as well as our detailed product pages and mask sizing guides help to make knowledgeable decisions and avoid returns. Before purchasing, if you have any questions about the products in your cart, we recommend that you contact us via online chat or toll-free at 866.414.9700 before the order ships.
- All CPAP products are new and direct from the manufacturer.
- We DO NOT sell used or refurbished equipment.
- CPAP machines are covered on all parts and labor for 2 to 5 years, depending on the manufacturer. In the case of machines (CPAP, APAP and BIPAP) the manufacturer makes the decision about repair or replacement if the item is under warranty. If the machine is no longer under warranty, and is not functioning properly, we may be able to send it to the manufacturer for you for repair. The manufacturer will charge a Diagnostic Fee, which may or may not be applied to the actual repair cost. We recommend you call us to discuss this option before sending the machine back to us.
- CPAP/BiPAP Machines, Nebulizer Machines, Pulse Oximeters, Batteries, Cables, Headgear, Tubing, Chin straps, Pad-A-Cheek products, Weighted Blankets, Mask Liners, CPAP cases/travel bags, CPAP pillows, mask parts, Oxygen Concentrators, and all cleaning supplies are not returnable once they have been opened or used.
Mask Return Policy: Didn't Like Something? Return Any Mask Within 30 Days!
If you are not 100% satisfied with your CPAP Mask purchase, you can return your item(s) for a full refund of the product's purchase price less the original shipping costs. The 30-Day Mask Guarantee allows the purchaser to return the CPAP Mask within 30 days of the date the item was delivered. The customer is responsible for return shipping costs. The 30-Day Mask Guarantee is only available within the contiguous US. The CPAP Shop reserves the right to refuse to extend the 30-Day Mask Guarantee to anyone we judge to be abusing it. Please contact The CPAP Shop by phone 866.414.9700, online chat or email before returning an item so a return authorization can be issued.
Defective Product?
If the product is defective within the warranty period and you have the original packing, contact us and we will provide you with a return authorization number (RMA number). We will communicate with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Shipping cost associated to return merchandise to The CPAP Shop is not covered in any warranty situation.
Returning An Unwanted Item?
Non-defective and unopened/unused CPAP machines, parts, and batteries must be returned with their original packaging within 15 days of the shipping date in order to receive a refund, less the original shipping costs.
What is the Price Match Guarantee?
With our online lowest price match guarantee, you can rest assured you are paying the best price for your purchase. If you find a lower price on the same product at an authorized online retailer within 7 days of purchase, we will refund the difference. If you see the product listed lower at an authorized online retailer, please contact us at 866.414.9700 for a price match.