Online Virtual Tech Support


Welcome to TCSCare, offering one-on-one Zoom video consultations with our resident sleep experts. Our team is here to help troubleshoot common issues affecting your sleep equipment.

Please note: This service does not provide any status updates. If you have a question about your order, please email

Tech support only available for orders placed at The CPAP Shop

Our team is available Tuesday-Friday from 10am-6pm. An appointment is required.

Here's how it works:

  1. Fill out the form below with information about your equipment and briefly describe your problem.
  2. After you submit, you will be prompted to enter your phone number. Our virtual assistant, Holly, will text you to help schedule your appointment.
  3. All reminders will be sent to you via text. You will receive a link to your Zoom conference room 15 minutes prior to your appointment.